Refund Policy

At VERTEX, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer an exchange and return process under the following conditions.

Exchange Conditions

Items can be exchanged if:

• The request is made within the allowed exchange period.
• The product is unused, unworn, and in its original condition.
• All original tags and packaging are included.

Non-Eligible Items

Items cannot be exchanged or returned if:

• They have been worn, washed, or damaged.
• They are missing original tags or packaging.
• They show signs of use.

Size Exchanges

For clothing items, we recommend reviewing our size guide before ordering. If the size does not fit, you may request an exchange according to our exchange conditions.

Return Process

To request an exchange or return:

1. Contact our customer support team.
2. Provide your order number and details of the request.
3. Follow the instructions provided by our team.

Refunds

Approved refunds will be processed according to the original payment method and may take time depending on your payment provider.

• VERTEX reserves the right to refuse returns that do not meet the stated conditions.